Overview of Our Services
Advocacy Services:
Services to clients are provided through individual
case-work (instructed and non-instructed). Patient Advocates primarily
resolve patients' complaints according to their instructions through
negotiation with hospital staff. Wherever possible, they provide support
to patients to resolve their own concerns (self-advocate)
about patient care, treatment, or rights.
Systemic Advocacy:
The PPAO also addresses systemic issues, which have an impact on the
quality of care, life and rights of a large number of patients. Systemic
advocacy is aimed at promoting change in the way the mental health
system delivers services to the people it is intended to benefit.
Rights Advice:
Rights advice is a process by which patients
in psychiatric facilities and persons to be placed on community treatment
orders (CTO) and their substitute decision-maker (SDM), if any, are
informed of their rights when a doctor changes a person's legal status.
Public Education:
PPAO provides education to the public about
patients' rights and entitlements through conferences, seminars, presentations,
publications and its web site.